Privacy Policy

Purpose

First Choice Drainage Solutions (“the Company”) has statutory and contractual obligations to comply with all relevant legislation regarding personal information. Non-compliance could have serious regulatory, financial, and reputational consequences.

The Company is a limited company (Company Registration No. 10098373) and acts as the Data Controller for data protection purposes.

UK regulations require personal data breaches to be reported to the relevant supervisory authorities and affected individuals unless the breach is unlikely to result in risk to individuals’ rights and freedoms.

Scope

This policy covers the collection and retention of personal information and the reporting of personal data breaches.

It applies to all employees and anyone working on behalf of the Company.

All individuals must cooperate to ensure data security risks are properly managed. If in doubt, contact the Director.

Introduction

First Choice Drainage Solutions ensures appropriate measures are in place to protect personal data from loss, misuse, unauthorised access or disclosure, alteration, or destruction.

We only use personal data to administer your account, deliver requested services, and send marketing communications where consent has been given.

In the event of a data breach, it must be reported promptly to the Directors.

We comply with the UK GDPR and the Data Protection Act 2018, and we will:

• Protect all Company information systems, including devices, networks, and data
• Provide a secure working environment using data protection by design and default
• Maintain secure access controls
• Communicate compliance expectations clearly
• Maintain disaster recovery plans
• Investigate and act on policy breaches appropriately

 

What Information Do We Collect?

We only process necessary data, which may include:

Client / Company Information:
Company name and address, contact names, job titles, phone numbers, and email addresses

Supplier Information:
Information required to deliver goods or services or manage contracts

How Do We Use Personal Information?

Customer Management
We process names, company details, and contact information to create and maintain customer accounts.

Communication
When you contact us, your data (such as name and email) is stored to help us manage and track communication effectively.

Marketing Communications
We may send newsletters, promotions, and service updates where consent has been given and in line with UK GDPR and PECR.

You can opt out at any time via an unsubscribe link, by contacting us directly, or by emailing info@fcdrainage.com.

Complaints Handling
We may record complaint details and share limited information where necessary to resolve issues.

If complaints relate to website content, it may be temporarily removed during investigation.

We may also use anonymised complaint data to improve our services.

Job Applications and Employment
Applicant data may be stored for up to three years.

Employee data is used for employment purposes and retained for six years after employment ends.

Third-Party Data Sharing
We do not sell or share personal data without explicit consent.

What Legal Basis Do We Have for Processing Your Personal Data?

Contractual Obligation
We process personal data to fulfil contracts with clients or suppliers.

Consent
We process personal data for marketing and certain communications where consent has been given. Consent can be withdrawn at any time.

Management of Your Information

Access to Your Personal Information
You can request a copy of your data or ask for updates or corrections.

Removal of Information
You may request deletion of your data, subject to legal obligations.

Verification of Your Identity
We verify identity before processing requests.

Retention Period for Personal Data
We retain data only as long as necessary to deliver services, meet legal obligations, and support legal claims.

Personal Data Breach

When a breach occurs, the Company will assess the likelihood and severity of the risk to individuals’ rights and freedoms. All actual or suspected breaches must be identified, contained, and investigated.

Line or department managers are responsible for:

• Investigating incidents and maintaining evidence
• Implementing corrective measures
• Applying preventative controls and lessons learned

All breaches must be documented, regardless of whether they are reportable.

If a breach is likely to result in high risk to individuals, affected parties will be informed without undue delay.

Where required, breaches will be reported to the relevant supervisory authority within 72 hours.

Notifications may also be made to other parties such as police, insurers, or financial institutions where appropriate.

Reports will include:

• The nature of the breach
• Contact details
• Likely consequences
• Actions taken to mitigate impact

Exceptions to notification may apply where data is encrypted, risk is minimal, or communication would require disproportionate effort.

How to Contact Us

If you have any questions about this privacy notice or the data we hold about you, please contact:

Email: info@fcdrainagesolutions.co.uk

Address:
First Choice Drainage Solutions Ltd
Unit 4 Kingston Farm
Down Hall Road
Matching, Harlow
CM17 0RB

If you are dissatisfied with how your personal data is handled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/your-personal-information-concerns/

Changes to This Privacy Policy

We keep this privacy notice under regular review and will update it on our website where necessary.

Sean Bennett
Director
October 2025